6 year old gas furnace stopped working. I called the business where I purchased the unit and got no reply after multiple attempts. I called Hot Spot and spoke to Steve who suggested some simple options to try then immediately scheduled a maintenance appointment with Eric. Eric showed up on time, with every tool needed. His work was neat, quick and very professional. Gas inserts are an investment and I would highly recommend Hot Spot for your fireplace installer because they are not just there for the initial sale. They are there to ensure you love your fireplace for the long haul.
I am so happy! The whole process went so well and the stove is awesome!!